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I had not. It is not what they offer. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. thank you. The follow-up emails are no more . This seems a very fast response, considering they said it would take up to 10 days to investigate. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. Ive never sent anyone money in dollars. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! Case Report Specification. You can check the status of your case at any time in your Resolution Center. I can't find anything online about what rule I could have possibly broken since all I did was place an order. 2) Significantly Not As Described (SNAD): The customer states the . For more information, please see our Cookie Notice From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. I would like PayPal to refund my $303. Request a Paypal refund correctly and get your money back FAST! Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. PayPal gives itself 10 to 14 days to investigate a claim like this. For more information, please see our Find Transaction for Refund. You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. Claims and disputes life cycle. Christopher Elliott, King Features Syndicate, Inc. 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Edge (PC) From the 'Settings and more' menu, select 'Settings. For these charges, Synchrony Bank has a fee reimbursement policy: It will refund ATM fees in the U. That seems a little suspicious. I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. . Our experienced journalists want to glorify God in what we do. So Im totally confused, no clue what to do next or what's happened to my $500. The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. its fraud stealing however you look at it i am so angry but i wont give up. hi. The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. paypal case closed but no refund. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. We've noted the account changes you reported with this case.". Privacy Policy. Hi, I have very similar problem but at this time I am seller. A step-by-step guide to the PayPal refund policy. within 10 days. We encourage you to continue working with the seller to see if you can resolve the problem. Synchrony Bank outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. :. Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. When you have an issue with a vendor, your first stop is PayPal's Resolution Center. I still haven't received any refund from PayPal, 5 days have passed . Cookie Notice Roma II massage table is ideal for students to use in the classroom or on the move. There is a lot of confusion from people in regards to eBay and PayPal disputes. Privacy Policy. Can I Request a Refund Via. and our By browsing this website, you consent to the use of cookies. And on case details it says .."The case was closed in your favor!" Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. About a month ago, I needed a motion activated s. If the seller does respond, PayPal will work to evaluate the information provided and determine the . Leave the Archive. I filed a complaint with paypal after ordering items in July. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Click on "Report a Problem" to open what the company calls a . Total Length: 38 in . It all depends on your payment method. It comes under PayPal buyer protection rules. The refund were done through Paypal as well. No exceptions will be accepted. It was on ebay Germany. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. Its not just the swiftness of PayPals verdict thats troubling. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. Obviously, you should never give your password to anyone. Once a case is closed, it can't be reopened or escalated to a claim. However, it took 2 or 3 days to state this claim. You are viewing the PayPal Community Archives. However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Here's something that we just learned the hard way - from direct personal experience. David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. 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But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. I am a bot, and this action was performed automatically. I called PayPal, as I was confused by this, as no refund had been put in my account . You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. It is not what they offer. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. This way, we make sure your chances of being fully refunded are high. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. PayPal claims it thoroughly reviewed your claim for unauthorized account use. By browsing this website, you consent to the use of cookies. who am i supposed to believe! If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. However at this time such a call may be frutile, though you can keep trying. We require contact information to ensure our reviewers are real. A week later, PayPal refunded your $303 without offering an explanation. Transfer money online in seconds with PayPal money transfer. did you receive your refund yet? I HAVE NEVER MADE SUCH A REPORT! Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. What happens if there is no money in her account to refund me now? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. You've already filed a case for this transaction. This content may be old or outdated. im in a similar situation and has been ongoing since the end of April. Your source for tips on managing and growing your business with PayPal. I cant open new dispute refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. So we asked customer for proof of damage after that to return part for full refund. The return was being sent from the UK to Israel. west pointe townhomes. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. Ive lost $900 and PayPal is not supporting me. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. Get Morning Report and other email newsletters. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. This content may be old or outdated. A dispute is for you to negotiate with the seller and the seller offer a refund or part refund or whatever. I wish I read reviews online about their business before sending them money. however the customer support person . He did a nice job on the interior windows. my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. . No goods or refund after my case was closed :(. Product Details The Master 76.2-cm (30-in.) Find the transaction for the payment that you want to raise a dispute for refund and click on it. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. By browsing this website, you consent to the use of cookies. Contact him at elliott.org/help or chris@elliott.org. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. What is the issue? On the Summary page, click on the transaction you want to cancel. PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. So an item not received case that I had opened was closed in my favour on April 25. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. The most common answer is to telephone PayPal support. Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Name Address And Bank Bluebird. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? My paypal account was charged on 11-20-20 for $408, which i did not authorize. PRESTO refunds are sent using Interac e-Transfer or direct deposit. I phoned PayPal and a representative told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police. Yes . . If you purchased your item on eBay, you may be able to file a claim with eBay by going to theeBay Resolution Center. The payment went to a person to whom you had never sent money. After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Leave the Archive. Choose the dispute you wish to appeal and click on 'Appeal Button.'. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Visit the Resolution Center to view the status of your case. The tab will open into a new window with an online . And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. Enter your Username and Password and click on Log In ; Step 3. I would say "case closed" but, it seems that my claim were done too early according to Uber Eats support and decided to get my money back when i tried to place any new order (but promise, we would take the money back according to support :)). Can you help me? Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. how long did it end up taking to get your money back. Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. 1999-2023 PayPal, Inc. All rights reserved. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. . This cla Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . 1999-2023 PayPal, Inc. All rights reserved. To get a PRESTO card refund, your card must be added to a PRESTO Account. and our I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). Is it OK if we also use cookies to show you personalized ads? It's important to know that disputes which are not escalated within the 20 days will be . I opened a claim on August 6th. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. Of course, you should not be liable for a transaction you never made. Fill out the form addressing your reason . No replacement and no more contact received. Leave the Archive. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. To which I got a very simple and confused "Yes I know. i purchased a graphics card for my son on 12th April for 383. Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. You are viewing the PayPal Community Archives. I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . Bank reversal: Buyer contacts their bank to request a refund. No explanation, no bill, nothing. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); @2022 - All Right Reserved. Message 2 of 16. i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. This content may be old or outdated. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Still ongoing, paypal said i can reopen the case as soon as the post office reports movement with the tracking number, i just wrote an email back to the post office replying to them, they asked me to describe the packagei find it odd that they cant find a package 1 meter tall and or misplaced it or the tracking info., i have sent and received at least 6 packages back and forth to china with EMS during this whole period so its odd. "After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn't be covered under PayPal Purchase Protection. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. thank you for calling PayPal ".which confused me even more. Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. In case history it says, closed by PayPal . I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. The return was being sent from the UK to Israel. Save my name, email, and website in this browser for the next time I comment. Visit the PayPal Business Resource Center. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". The seller never shipped it. No, you do not always have to return the item if the seller does not bother to respond to a dispute. I keep my account in euros, but these charges were in dollars. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. Thats disappointing. We encourage you to continue working with the seller to see if you can resolve the problem. Select . Is there anything you can do to help me? On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . Click Close this dispute. I opened a dispute on PayPal, reporting an unauthorized transaction. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions.