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1209 West Carrier Parkway #306 What do I do? macOS Click the Wi-Fi icon in the menu bar to switch on Wi-Fi. Ordering information for the adapter is listed at the bottom of the page. Aladdin Connect application gives you the ability to monitor, open, and close your garage door with your smartphone or smart device from anywhere. I have changed my Aladdin Connect password. Read the latest blog articles with updates and information on our Genie products. Split provided dual strand wire approximately 2 in. For iOS devices, turn off cellular data by exiting the app and opening settings. 6. 1. If an optimal signal cannot be located within the garage, move the wireless router closer to the garage or install a Wi-Fi range extender (Available from most electronic stores). Route wires and secure with supplied staples. It does on the mini and regular google home. Note that some openers need a special adapter. For technical assistance, contact Aladdin Connect Customer Service at: 1-866-599-4995 or watch the installation video at: www.GenieCompany.com. This is to change the router WiFi configuration, neither to connect the iPhone to the WiFi, nor to connect the Genie App to the router.Hard to say why changing the WiFi config does not work however - if this is what you really intend want to do. 629 W Centerville Rd Unit 211A You will now complete the online programming following the on screen instructions to complete. Replied on March 4, 2023. The Genie Company Aladdin Connect garage door controller is compatible with the models listed below. There will be an installation prompt to disconnect the power pack and move the system to the, 1. NEVER let children operate or play with the door controls.2. allows optimal Wi-Fi signal. This is to change the router WiFi configuration, neither to connect the iPhone to the WiFi, nor to connect the Genie App to the router. Compatible Genie openers* for Aladdin Connect: 1. There are detailed Help pages on the Genie App itself for each step, along with installation instructions (written and video) at www.geniecompany.com/aladdin-connect-support, including the Quick Setup Guide. Why Aladdin Connect App is not Working Today? 8. Slide DPS down onto mounting bracket. Fort Worth, TX, 76116, Garland TX Location: Using the DCM mounting bracket as a template at the optimal Wi-Fi location. my laptop is not satisfied to receive any new update and the windows store is always showing me not connected to the internet. set up and test the Aladdin Connect system. Reset network in touch screen and put in password for SSID . Difference between LiftMaster 8500W and 8500. We'll begin by asking you questions about the issue you're experiencing. Test it: "Alexa-Ask Aladdin Connect to list my doors". There isnt anything helpful in my log files. Look at the Wi-Fi icon at the top of your smartphone screen and check to make sure you have at least two bars of strength. A GREEN LED indicates a good Wi-Fi signal. Check Device date and time setting. Choosing a selection results in a full page refresh. Maybe the Aladdin Connect App server is down or the app is in under maintenance. Waxahachie, TX, 75165, Burleson TX Location: In the genie app i push the wifi tab , a screen comes up with the following headings - Wifi Name - Password - Security - Channel i have filled in all these titles with the correct details. Report abuse. Check Modem Lights. Insert wire into wall control inputs either: Current model Genie Brand opener shown. Finally found the missing step in the multitude of FAQ pages. Further on, it won't work with non-Nighthawk routers. Mostly has those that control the router like settings vs. router applications like DLNA player. In the Home close to Wi-Fi Router: Download the Aladdin Connect app. When Aladdin Connect App will start again? I am running into something similar. Not sure what you mean by "My genie app on my iphone will not allow me to connect to the home wifi even though my phone is connected to the wifi."? 3. The . See the NOTE under STEP 7 regarding additional sensors (DPS). I am Ivan, I will help you with this. Search your app store for Aladdin Connect. New Genie models shown. If you need additional information, please review the resources below. Install double-sided tape to the back of mounting bracket and affix to the garage door. Genie Series III openers best identified by the wall console button(s), which is/are black. A Green LED light, indicates a strong signal, Yellow indicates a weak signal and RED indicates no signal. The Aladdin Connect smart home garage door controller always gives you power over your home by monitoring your garage door's status. See ordering information below. You have scanned a QR code for the serial number of the Wi-Fi module on your garage door. Aladdin Connect WiFi Operator Setup | The Genie Company Descriptor Thank you for purchasing a Genie Wi-Fi operator. If the garage door opener is operated by any means, the Genie Aladdin Connect app will send an alert to your device indicating the status of the garage door. Please reach out to us at 1-866-599-4995 for assistance. Keep remote away from children.3. Available 7 Days a week. First you should turn off your cellular data. 110 Rose Ln Unit 207 Any ideas? What is the difference between WiFi 6E and WiFi 6? FIG. then strip 1/2 in. Plug the Power Pack into a wall outlet and the Door Control Module near the location you want, The Wi-Fi signal indicator light should illuminate indicating the Wi-Fi signal is present. Do you mean it will not even login? Remove mounting bracket from the back of DCM. An extended screw is provided to secure Power Pack to the outlet if needed. Press orange tabs down and insert both wires into connection points for DOOR 1 on the back of the DCM. Hope, OH 44660, to serving the community and supports local and national charities. Once an optimal signal and location is obtained, UNPLUG Power Pack from the DCM and continue to STEP 4. Put device into configurati. It gets reconnected to wifi but then stalls at the next step waiting for device to go online. I dont see any errors in my logs just the devices unavailable. How do I know which logic board my opener needs? 12. and then strip 1/2 inch. It does not list my Google Home.Hub display. A. Once all the devices are reset, try connecting again to see if it works. Scan the QR code below or visit your devices app store to start the setup of the Aladdin Connect device. Mount the Door Control Module in the location chosen to receive optimal Wi-Fi signal using the. 3. Still seems to be logging in successfully. Step 1: Are you trying to connect to the Internet using a wired (Ethernet) connection, or using a wireless (Wi-Fi) connection? Watch entertaining and instructional videos from The Genie Company. While they are showing active within the Alladin app itself. I logged into the Genie Portal and my door isnt listed now either and it IS listed in the Aladdin app. NOTE: The DPS included with this kit is already programmed to the DCM. If you have any questions contact us by Clicking Here, Cyber Planet is Indias fastest growing Online Information Portal. Wondering if anyone has tried it with home assistant and if it is working OK now? 5. DPS should snap onto the bracket.NOTE: The DPS included with this kit is already programmed to the DCM. On the back of the Door Control Module press down the orange tabs and insert the wires into, 5. Aladdin App report lost connectivity repeatedly through out the day. DO NOT drill all the way through the garage door. there are no antiviruses on the computer, only a firewall. If an optimal signal cannot be located within the garage, we recommend moving the wireless router closer to the garage or install a Wi-Fi range extender (Available from most electronic stores). FIG. I tried to add mine through this interface with no luck. Clear App cache file from app Settings. I just installed a Genie garage door opener with Aladdin connect. Frisco, TX, 75034, DeSoto TX Location: 7. STEP 4 Wire Aladdin Connect: (Single door install shown) Aladdin Connect will wire directly to the wall control connections at the powerhead or directly to the wall control. Follow the on-screen menus to create an account and program system prior to wiring in the garage. Our agents are available from 8AM-7PM CT on Monday-Friday and from 9AM-5PM CT on Saturdays. connecting with the wires that connect the wall button to the opener motor. There are detailed Help pages on the Genie App itself for each step, along with installation instructions (written and video) at www.geniecompany.com/aladdin-connect-support, including the Quick Setup Guide. 2. 4. SInce the Orbi firmware is the only thing changing, I don't see how it could be anything else. Some context, I am using windows 10, and I use 'webui-user.bat' and/or 'webui.bat --share' depending if I want to create a share link or not. As you can also work with the Genie App accessing the router it's a little bit unclear what you want to achievehere. FIG. I had tried to get me door setup on the genie.exosite.com site and it wouldnt work. My username is not a valid email address, so I can't reset my password. ET. Also access to the Microsoft Store for Windows 8.1 was stopped, too. (OPTION A) Directly to the garage door opener. Follow the on screen instructions to create an account and program the system before wiring in the, garage. Console Connect, a global Network-as-a-Service (NaaS) platform, has launched what it describes as the world's first private connectivity solution to help businesses dynamically and securely route traffic directly between devices and clouds globally without traversing the public internet. Hard to say why changing the WiFi config does not work however - if this is what you really intend want to do. Tags: iPhone, yesterday, HTTPS, loading, site, log in, logging, app, ios, apple. Then you can launch this device to operate the garage door or check the door status. Aladdin Connect add-on kit set-up & installation video View video here, Aladdin Connect integrated Wi-Fi programming & set-up View video here, Aladdin Connect quick set-up guide See below orView PDF Guide here, Compatibility with Amazon Alexa View Instructions here, Compatibility with Google Assistant View instructions here. 1. Red light - Can mean the unit is not configured and/or has no Wi-Fi connection. 2. 9. 5. Solid Green light - The Door . 405 Williams St Ste A Can someone else log into theirs and see if they have any doors listed? Support and new Windows Updates for Windows 8.1 ended in Jan this year. Note that the Wi-Fi indicator is different from the cell signal indicator. (see link above). Apply the warning sticker by the wall button to alert that the door will operate remotely. Genie Aladdin Connect Integration broken? Craftsman (pre-Assurance+ 2.0) If the antenna color is purple or yellow, or identified any other way as an Assurance+ 2.0 Opener, then the Aladdin Connect unit is NOT compatible. STEP 2 In the Home close to Wi-Fi Router: Download the Aladdin Connect app. 3. (Wi-Fi range extender may be needed to obtain optimal signal). 2. 2. Contact Customer Service for further assistance. Samsung has teamed up with The Genie Company. 7. 3. Your Genie Aladdin Connect smart device enabled garage door controller needs at least two bars (-65dbm) of Wi-Fi signal to communicate with the Aladdin app and the cloud effectively. and many more others. 6. Enter your email, password and PIN. If you set up your account using an invalid email address, you will not be able to receive an email to reset your password. Box 67 | Mt. Were aware of the situation that some of our customers have experienced with our Aladdin Connect App and apologize for the inconvenience! Visit www.GenieCompany.com/AladdinConnect for more information on older models and other brands of garage door openers. Make sure the vEthernet (Hyper-V) adapter is active. FIG. 3442 Williams Rd Make sure garage door opener is unplugged. Leave wire spool intact for this part of the install. 10. and just as a test, I updated my DNS server to rewrite genie.exosite.com to the AWS host, but HA still fails to login. I also tried a wifi booster, all without luck. DO NOT install Aladdin Connect on garage door openers manufactured prior to 1993 without photocell non-contact safety sensors. 2. 2. 3. Contact Aladdin Connect Support: Will not connect to internet after Comcast internet became intermittent. *See note for other models and brands. These include: To eliminate these interferences to your Wi-Fi signal you can take the following steps: For product support on your Genie Aladdin Connect go here for installation videos, FAQs, a compatibility guide, and to learn about our smart home partners. Affix the warning placard next to wall control or DCM in plain sight to signify that the door will operate remotely. Chamberlain or LiftMaster (pre-Security+ 2.0 models) - If the antenna color is not purple or yellow, or otherwise identified as pre-Security+ 2.0 opener, then Aladdin Connect is compatible. FIG.A. Need help or have questions about Aladdin Connect? The Aladdin Connect operating system is designed for unattended operation. Windows Click the Wi-Fi icon in the taskbar to switch on Wi-Fi. 2. Use included self-tapping screws to mount DPS bracket to top door panel end stile. Wire Aladdin Connect: (Single door install shown) Aladdin Connect will wire directly to the wall control connections at the powerhead or directly to the wall control. The native Aladdin Connect app still works fine. Plug Power Pack into DCM controller. 14545 FM 730 N Suite 101, Azle, TX 76020, Carrollton TX Location: For Android devices, turn off cellular data by swiping down from the top of the screen and tapping settings. Move Aladdin Connect to a position that better suits the Wi-Fi signal from the router. 1014 Ferris Ave Ste 108-A And as such, when I try to run voice commands, like close garage door on the hub, it doesn't recognize it. Current model Genie Brand opener shown. Hello all, this just stopped for me about 3 days ago. Do I need a WiFi 6E router to use WiFi 6E products. It wouldnt accept the serial number as others have mentioned. This may be by error. Aladdin Connect gives you the ability to monitor, open and close up to 3 garage doors with your smart phone or smart device from anywhere Works with Alexa certified, add to your smart home easily Aladdin Connect lets you schedule specific times to close your garage door as well as set the door to close after a certain length of time Install DCM in a location where it can be seen and heard while standing in the door opening with the door in the open position. of insulation. Need help finding the right garage door opener part? News Release. Slide DPS down onto mounting bracket. 1. Next to Subnet Mask enter 255 255 255 0. Trim and split the other end of the dual strand wire approximately 2 inches. No, currently Aladdin Connect App is not closed. Aladdin Connect App Not Working | Reason and Solutions. Hoping they may appear randomly overnight. The other end of the wire can connect directly to the back of the garage door opener using the, same connections as the wall button or can be connected to the back of the wall button again. You can control multiple doors with a single command. Thank you for the fix. 2. 8. Clean the garage door where DPS will mount. Run the wires and attach wires with staples. Some phones automatically try to use cellular data when a Wi-Fi network is not connected to the internet. Scan the QR code below or visit your devices app store to start the setup of the Aladdin Connect device. 11. NOTE: Double sided tape is designed to hold the bracket in place temporarily only. Enjoy Free Shipping on all US orders $17.99 +. Plug Aladdin Connect into wall outlet with Power Pack. TO REDUCE THE RISK OF SEVERE INJURY OR DEATH, READ AND FOLLOW ALL INSTRUCTIONS. The DPS included is already programmed to the DCM. Admin - Suyash Gupta, Cyber Planet [2022] All Rights Reserved. One of my two garage doors just disappeared and no matter what I do I cannot get the integration to work again. You will find several fixes for Android and other devices. 2821 McKinney Ave #4 Download the free Aladdin Connect app for iPhone and Android. There might be a problem with your internet connection instead of the devices connected. Everything was fine up to that point. 1. The door could move unexpectedly. Thanks, Dan. Please verify the exact Serial Number of your device and if you believe it is correct, use the Feedback system to contact us.). GitHub - shoejosh/aladdin-connect: Python module that allows interacting with Genie Aladdin Connect devices, https://pxdqkls7aj.execute-api.us-east-1.amazonaws.com/. At the top of the page, tap to turn the green switch on the right-hand side of the screen off. of insulation. New Genie models shown. The company is a subsidiary of Kosciusko REMC, the not-for-profit electric cooperative, and shares its "community first" values. Once you click Enable, there should be a pop-up to the Aladdin Connect website. Plug Power Pack into wall outlet and DCM near the chosen mounting location. I still need to install the contact switch to create a proper cover in Home Assistant, but so far this works just as well and does not rely on a cloud service. com/AladdinConnect to check compatibility with other manufacturers controls or check your garage door openers owners manual for wall control wiring instructions. 6. Contact Aladdin Connect Support: Monday - Friday: 8 AM - 7 PM CT Saturday: 9 AM - 5 PM CT Send a Message 1-866-599-4995 Download the free Aladdin Connect app for iPhone and Android We're aware of the situation that some of our customers have experienced with our Aladdin Connect App and apologize for the inconvenience! Restart Your Phone. If mounting to drywall, use anchors provided in the kit or if mounting to the perforated angle at opener location, use nuts, washers, and screws provided. ET. Improve your network security Webinar 3/17 11AM PST. Contact Aladdin Connect Customer Care: 866-599-4995 or visit the Aladdin Connect Support Page. Hope, OH 44660, to serving the community and supports local and national charities. DO NOT install on one-piece doors 10. Not to be used for permanent mounting. DO NOT install on one-piece doors10. NEVER let children operate or play with the door controls. 3. This will help to extend your Wi-Fis signal over more distance including in your garage. 1. Signal interference from other electronics such as a flat-screen TV, Make sure that your Wi-Fi router is out in the open, not hiding behind any furniture, cabinets, or a TV. If you have one of these units, you will need the special adapter. On the right, select Manual IP Address. 4. To program additional sensors, first complete STEP 7 initial setups, and programming, then go to Add a Door Sensor under the Doors tab inside the app or view the installation video at www.GenieCompany.com/AladdinConnect/InstallationVideo. If you determine that you do not have at least two bars of Wi-Fi strength, there are a few reasons you may have limited or no Wi-Fi signal in your garage. @IrvSp wrote: I'm not sure what is going on but the Genie app has been replaced by the Nighthawk app. 3. Locate an area that. If you need additional assistance, please contact our customer service line at 1-866-599-4995. The WI-FI signal indicator LED should illuminate signaling that the Wi-Fi signal is still in tact. A GREEN LED indicates a good Wi-Fi signal. A RED LED, indicates a lost or faulty signal. Contact Aladdin Connect Customer Service at 1-866-599-4995, Drill & 3/32 Drill Bit, Small common flat head screwdriver, phillips head screwdriver, 5/16 wrench or nut driver, wire cutters/ strippers, hammer. Click on that. Split the provided two strand wire about 2 inches then strip about inch of insulation from, 4. 1. Saturday: 9 AM - 5 PM CT, Download the free Aladdin Connect app for iPhone and Android. Included Components with the Aladdin Connect Add on kit: DCM (Door Control Module, DPS (Door Position Sensor), Hardware bag, Power pack, wire spool, insulated staples, instructions. Denton, TX, 76201, McKinney TX Location: If this solution did not work then you can make contact with the Aladdin Connect App team. Ill be following the github issue. I can confirm that this is broken as well. What is the difference between WiFi 6E and WiFi 6? Android auto already makes Google assistant stupid so it's frustrating when I have to tell it 3 seperate times to open the garage. The door could move unexpectedly. (OPTION B) To the Back of the wall control. @Daniel Simmons Please contact the Aladdin Connect support center at 1-866-599-4995. Pre-drill 2 - 3/32 holes. Thank you for purchasing a Genie Wi-Fi operator. 1. 2. She should name off your doors. To setup the product, please download the Aladdin Connect app and follow the instructions. 525 Fort Worth Dr Unit 208 Trim and split the other end of the dual strand wire approximately 2 in. 17. Monday - Friday: 8 AM - 7 PM CT Plug Power Pack into DCM controller. The switch should turn grey. The DPS included is already programmed to the DCM. Plug Aladdin Connect into wall outlet with Power Pack. * IMPORTANT: No brand or model of garage door opener made before January 1, 1993 is compatible with the Genie Aladdin Connect controller, as is any opener without safety beams, no matter when it was made. The blog has offered a variety of . Sun 8am-8pm. Find helpful customer reviews and review ratings for Genie ALKT1-R Smart Garage Door Opener Controller, Aladdin Connect Kit, . It must have known I was preparing the shelly to get rid of it, Just tried to set this up and cannot get it to show up in settings. The resources above apply to all products with serial numbers starting with F0AD. 5. 15. 503 North Kentucky Street Unit 10 For the time being I have disabled the entities related to the garage door from the Smart Things integration and switched over to a Z-wave relay and a Z-wave tilt sensor for the garage door. Additionally, you can add additional security by adding a pin so that only you . Optimal Wi-Fi signal strength. Once in settings, find the option labeled Cellular and tap to open Cellular settings. Linear LDCO800, LCO75, LCO50, LDP50, LDO3, Chamberlain If antennas color is purple unit is not compatible, Craftsman If antennas color is purple unit is not compatible, Please choose an optionRepairServiceLocationsOpenersSpringsPartsInstallation. Overhead Door Series III best identified by the wall console button(s), which is/are black. https://pxdqkls7aj.execute-api.us-east-1.amazonaws.com/ (NOT https://genie.exosite.com/api/portals/v1)? 1. Now The last part of the registration (from step 5) asks for a PIN. Same for me. My garage door just stopped working 2 days ago. of insulation. Keller, TX, 76248, Plano TX Location: I was unable to change via Aladdin Connect App. 6. I dug into this a bit, running the aladdin-connect pypy package ( GitHub - shoejosh/aladdin-connect: Python module that allows interacting with . (1-866-599-4995). Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a. Use the provided self-tapping screws to mount the Door Position Sensor bracket top door panel. Same here for me. Confirmed that WiFi Signal is strong in the garage. The opener still works and I can open and close the door with the app on my phone. We hope you'll join the conversation by posting to an open topic or starting a new one. Mon Sat 7am-9pm. Aladdin Connect offers you the ability to control and monitor your garage door through voice commands. Maybe the server is down, or it is under maintenance. You have entered an incorrect email address! 2. Locate the wall control button: A) Within sight of door. The Genie Company is committedto serving the community and supports local and national charities, Terms & Conditions | Privacy Policy| Supply Chain Ethics | Do not Sell My Personal Information, The Genie Company | One Door Drive | P.O. If you are facing trouble while accessing Aladdin Connect App, read on. Wayne Dalton all models compatible. It is not compatible with one-piece garage doors. I can confirm that this is broken as well. Smart Connected - Screw Drive Model Garage Door Openers, Smart Connected - Belt Drive Model Garage Door Openers, Smart Connected - Chain Drive Model Garage Door Openers, www.geniecompany.com/aladdin-connect-support, choosing a selection results in a full page refresh. Affix the warning placard next to wall control or DCM in plain sight to signify that the door will operate remotely. Garage Door Opener Safety Eyes Sensors 2 Make sure that the Wi-Fi connection for your device is on. Another good news was announced earlier this week. Make sure the garage door opener is unplugged. Visit www.GenieCompany. Use included self tapping screws to mount DPS bracket to top door panel end stile. Genie app wont connect to home wifi, it wont allow me to connect, Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router, Re: Genie app wont connect to home wifi, it wont allow me to connect. The door could move unexpectedly.8. I dug into this a bit, running the aladdin-connect pypy package (GitHub - shoejosh/aladdin-connect: Python module that allows interacting with Genie Aladdin Connect devices) and it is not returning any doors. With this app, you can control up to 3 Garage Doors. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Weather Seal, Vinyl Trim And Garage Door Threshold The DPS should be mounted on the TOP door panel only. Split provided dual strand wire approximately 2 in. not sure how to troubleshoot it. You have scanned a QR code for the serial number of the Wi-Fi module on your garage door. I have to Google the assistant app for it to even link it (its not in the assistant app) and when I do, it has an option to push it to my devices. Plug the Power Pack into the wall outlet. B. SAVE THESE INSTRUCTIONS, Genie Garage Door Opener Replacement Parts. Try the Nighthawk app and see if that works. NOTE: LEDs on DCM will flash momentarily as it reacquires signals. Search your app store for Aladdin Connect. Garage Door Drums Veteran Garage Door Edit: Ive abandoned the Genie device and went with a Shelly1 per this article. For iOS devices, turn off cellular data by exiting the app and opening settings. By far not, and not yet. does not connect to the Internet dropbox. This topic has been marked solved and closed to new posts due to inactivity. But the most common problem is Aladdin Connect App is not opening. Otherwise, it is. Android Go to Settings > Network & internet > Internet to turn on Wi-Fi. Not the best solution, but it works for now. 2. Any ideas? 3. NOTE: This kit includes one DPS for use with one door only. Optimal Wi-Fi signal strength. 5. 3. Dallas, TX, 75204, Keller TX Location: document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Set Up and Programming Aladdin Connect Genie, 2225 E Belt Line Rd 301-E, Carrollton, TX 75006, Weather Seal, Vinyl Trim And Garage Door Threshold. 1. Contact Customer Service for further assistance. She also said she gets this call a lot and has never been able to find a solution. Wylie, TX, 75098, Waxahachie TX Location: 2. If mounting to drywall, use anchors provided in kit or if mounting to perforated angle at opener location, use nuts, washers and screws provided. Independent Advisor - Community. IMPORTANT: The Genie Aladdin Connect controller is compatible only with residential sectional garage doors. This is because the Aladdin Connect App server is busy or down. If this solution did not work then you can make contact with the Aladdin Connect App team. no canvas at all in my setup when checking. 5. 1. 16. If you need assistance, feel free to reach out to our customer service team. 8. 9. 3. FIG. Check Device Compatibility. I have asked about this on Discord, and one other person said they experienced the same problem. Garland, TX, 75041, Denton TX Location: Grand Prairie TX Location: STEP 3 In the Garage: These factors must be determined prior to mounting Aladdin Connect (DCM) to the wall or ceiling. 4. See the NOTE under STEP 7 regarding additional sensors (DPS). Contact customer service to help you walk through setting up a new account with a valid email and adding your doors to the new account. I would agree, seems to go to an Unknown state quite often for me. Hopefully Genie/Aladdin just moved servers and we can get this fixed soon. Next. of insulation. B) At a minimum height of 5 feet, so small children cannot reach it.4. (Or in other words, if the antenna color is purple or yellow, or identified in any other way as a Security+ 2.0 opener, then Aladdin Connect is not compatible.). Visit www.GenieCompany. A RED LED indicates a lost or faulty signal. NOTE: A white light will flash and an audible beep will sound as an indication that the door is about to move when commanded by the Aladdin Connect or other compatible apps. Other than this, other common issues can interrupt your service. 3/32 holes. Pre-drill 2 - 3/32 holes. The wifi signal in the garage is strong showing 4 bars so that should not be a problem. This means the Aladdin Connect smart garage door openers and kits now work with SmartThings.