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Try the tower modem setup page instead. How to login CENTURYLINK Easily Accessing your Router Admin through a CENTURYLINK's IP Address will allow you to change the settings that your router software provides. I know on the older modems, I was able to shut off the radio and add almost any router. WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, This gateway is tested and certified to run. This can be either because the service hasn't been activated yet, you're using an inactive jack, or there's an issue with the modem's authentication process. View the Axon / GreenwaveC4000 user guide(for models BG, LG and XG), View the Zyxel C4000user guide(for models BZ and LZ). If you have theC4000BGorLG/LZmodelandyou have both landline phone service (notVOIP) and high-speed internet, you will need to install DSL filters on all of your phone cords. If YES, click here to see DSL filter instructions, The DSL cord from the modem to the jack should, While the C4000 initially boots up, it willblink bluewhile it is looking for the Brightspeed network. And I can't - Answered by a verified Network Technician . Verified purchase: Yes. For the following models: For an optimal experience, we recommendupdating your browser. Privacy Policy. What is the second port on the back . Standards-based WiFi WPA3 security. found on earlier modems. If the connection fails repeatedly,reboot your modem, then try again. Please note that a phone jack is required to set up CenturyLink internet service in your home. Start by unpacking the box and identifying the modem, cables, and instruction card. This router comes in multiple versions, each with different specifications. bZZ) Tried restarting and still having trouble? DSL and power ports on the back of the C4000BG and LG/LZ models. |Privacy preference center After completing the setup steps in the app or through the QuickConnect site, check the color of thelight ringon the front of the modem to verify its connection status. 4. TheC4000XGdoes not have a DSL port or light. 2023 Q Fiber, LLC. In this video, we'll show you step-by-step how to install your C4000 Modem. The LED ring in the center of the C4000XG will light up green upon full internet access. Try disconnecting everything (DSL and power), waiting a few minutes, and repeatingsteps 2 through 4. Has been reset to factory default settings. Download the CenturyLink app to manage your account and network. Modem setup Wireless (WiFi) setup Modem status Utilities Advanced setup. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. But, if you don't want the app, no problem you can use a web browser on your computer to complete installation. So I hooked up my old modem, and thank goodness my old modem works just fine. $69.99. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. Works great. 8.8. Once the light is green, you're connected to the internet and you can get online! Please try another jack orchat with usfor further help. If you still cannot access the Internet, follow the steps in the next section to manually . Works great, easy setup. Below are some of the most common questions and issues that customers ask as they install a modem. Some people call on their service start date to say their modem isn't working, when often the issue is simply that the service hasn't been activated. This can depend on the age of your home. For more information, please see our Try disconnecting everything (DSL and power), waiting a few minutes, and repeating. Check your order confirmation to make sure you've got the right date that your service is scheduled to start. On your start date, your line must be operational by 7 p.m. If you don't have a jack,chat with usto have one installed. View Product. Works with these CenturyLink internet services: Note:Listed speeds reflect the maximum download speed the technology can deliver on CenturyLink services. DSL and power ports on the back of the C4000BG and LG/LZ models. Plugging in the power cord4. Ok the story starts with me having ADSL with CL I had 15mbs down and 1mbs up for 45 a month because I had my own modem. Quantum, Quantum Fiber, and Quantum Fiber Internet are trademarks of Quantum Wireless LLC and used under license to Q Fiber, LLC. Security for your home or business network and all connected devices, Up to 75% less lag time (latency) for gaming and video applications, Wireless 101 - Understanding how WiFi works. C4000LG CenturyLink Modem by GreenWave by Video introduce the latest products youtube channel. You can test this by plugging in another electrical device, and/or try another outlet. 2 offers from $138.97. 2.Reposition your wireless router. C4000 modem setup This page provides instructions to install internet with any C4000 series modem/router from CenturyLink. Setting up new service? endstream endobj 3. If you still get a red light, you will need to, Once the status light ring on the front turns blue, the DSL light(s) should turn green to indicate it's connected and ready to finish. "WAN Settings" -> "Select the ISP protocol" -> select transparent bridging. Troubleshooting tip:If the lightblinks blue,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. They will put in credentials in the GUI for you. At this point, you are ready to activate your service! 160MHZ Channel Support*- Doubles the speeds as offered by 80MHz channels to provide gigabit speeds for compatible mobile devices and laptops. Follow the steps to complete the installation process using QuickConnect. Page 8 3. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. The DSL cord from the modem to the jack shouldnothave a filter. Have you ordered new internet service or a newAxon (Greenwave) C4000or Zyxel C4000series modem from CenturyLink, and are setting up the service yourself? I was wondering if there is a different method to the madness of bridging the C4000LG modems for doing the same thing? HP Support Agent. But, it also offers two DSL ports. This means the network is not being detected by your modem. All Rights Reserved. Approved Modems Added in December 2020. If you're having connectivity issues, try waiting until after 7 p.m. to attempt setup. Some people call on their service start date to say their modem isn't working, when often the issue is simply that the service hasn't been activated. Try thetower modem setuppageinstead. The one you use will depend on the type of internet connection you have. About Brightspeed |Careers |Newsroom |Legal |Privacy Notice |Tariffs|Customers with Disabilities|Site Map Make sure this fits by entering your model number. We no longer support this browser. The C4000LG allows wired and wireless clients to safely access the Internet. At that point, you can begin the installation process. Do not attempt to purchase this CenturyLink branded fiber modem directly from CenturyLink. Detailed steps are here: https://www . Next image. Download the latest firmware for the C4000XG. which is to say is that it does exactly what it is supposed to do, and offers the standard modem GUI by going to IP 192.168..1. Other devices will not connect to the network no matter how peculiarly you stand on one foot and hold your tongue. 5. Highlight Features \u0026 Reviews! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. LIGHT COLOR - DSL internet connection status. So I had a brand new Netgear Nighthawk router R6900v2 and connected it to my modem I followed the instructions that came with the Netgear router and it worked just fine. Many ISPs like CenturyLink will either sell or rent you a modem/router combo box. The particular jack you are using isn't hooked up or is faulty. Greenwave C4000BG * C4000LG * C4000XG * Zyxel C4000LZ. These are essential to make sure you get the best phone and internet connection. 3. So I called and got a fantastic tech out here, and found out the problem was not at my house, but down the street. It can handle . Try disconnecting everything (DSL and power), waiting a few minutes, and repeating. Use the, This means a connection failure has occurred. Works great, easy setup. Filters arenotneeded if you use theC4000XG. The remaining setup will depend on your installation method (using the My CenturyLink app or the QuickConnect site) and how quickly you go through the steps. Dynamic QoS: Prioritizes data through the router for smoother streaming. Log in to your modem's user interface and navigate to the Wireless Settings menu. . Up to 3 Gbps Speed - 600+2400 Mbps with 2-stream connectivity. The app makes installing your modem a snap, and is also a great way to manage all your Brightspeed services. The C4000BG and LG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. We're here to help! Editorial Score. For full instructions on how to read the single status light on the C4000 modem, visit our detailed guide. This means a connection failure has occurred. Hope this video satisfied you and make sure to hit that Like Button and Share this video with your friends. Works great, easy setup. Look for an email with your order confirmation details and anorder statustracking link. Use a DSL splitter to plug a phone and a modem into one wall jack. Scan the code on the modem to finalize the installationThen we touch on optional items such as: 1. The reset button will reboot the modem if held in for less then 10 seconds. Login to the modem via 192.168..1, the default login and password are you usually attached to the modem or the tech provides them. Under WAN Settings, enable "Transparent Bridging" and set the "Transport Mode" to "Tagged-201". A great choice for services that peak between 10 and 40Mbps is the Axon C4000BG. You can proceed using the mobile app or the QuickConnect site on a browser either one will walk you through the steps to finish installing service. 3. It should turnsolidBLUEonceit has connected. Click the quick setup icon to configure the device's Internet access 4. Third party marks are the property of their respective owners. Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the modem. Click the quick setup icon to configure the device's Internet access . First, your modem will arrive in the mail on or before the date your service is scheduled to start. . Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the mod, If the main LED or DSL status light on your C4000 exhibits different behavior, or indicates a problem based on the guides above, then. Have you purchased a new Axon (Greenwave)Axon (Greenwave) C4000orZyxel C4000series modem from Brightspeed and are putting the service together on your own? If the reset button is held in for 10 seconds or more, the power light will turn amber and the modem will be reset to CenturyLink factory default settings. Unplug everything, wait a few minutes, and plug in again. Residential | Small Business| Enterprise| 2023 CenturyLink. All Rights Reserved. Do you have both internet and home phone service from Brightspeed?