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You can also complain about a flight-only booking . Please note, compensation will not be payable where we cancel your holiday for any of the reasons set out in the table at clause 9. You will be advised of the current price of the holiday that you wish to book (including the cost of any supplements and upgrades) before your contract is confirmed. In particular for cruise arrangements, carriage by sea is governed by the Athens Convention 1974 (whether as later amended or otherwise), the Athens Convention 2002 and EU Regulation 392/2009 (or UK law equivalent). Please be aware that essential liquid medication in quantities over 100ml must be certified as authentic by a doctors letter and must be presented in the original container. Further details applicable to car hire and FAQs can be found at www.jet2holidays.com/faqs and full details of the car hire arrangements will be provided to you in advance of travel. As a result, you may wish to consider booking additional rooms. Bookings made after your original package holiday booking:We are not responsible or liable for the provision of the car hire or for anything that happens during the course of its provision by the Car Hire Supplier. Please check your email and password are correct. We would therefore strongly suggest that anyone with special requirements takes a holiday where no meals (or only breakfast) is included and simply buys the most acceptable dishes from restaurants available locally. You should take health advice about your specific needs as early as possible. Please note -In the event that we notify you of a significant change to your package holiday and you do not respond to confirm one of the options provided to you as set out above, we will send a further reminder with a further request to confirm your final decision. If your Payment Plan is cancelled for any reason other than the cancellation of your holiday, any future Prepayments will be cancelled (although if you cancel shortly before a Prepayment is due then that Prepayment may still be taken) and you will pay the remaining Balance on the Balance Payment Date in accordance with clause 3(b). If you'd like to cancel your booking, you can do this in Manage My Booking by logging in and selecting 'Cancel flights'. Hotel/breakage deposits:Some accommodation may require you to leave a refundable breakage deposit on arrival (usually in local currency). Managing your flight booking: Your booking confirmation shows your holiday booking reference number, which consists ofsix to eight numbers followed by a forward slash, a W or S depending on whether it is a winter or summer booking and then the year of travel followed by an H (for example 222222/S19H). We wrap up return flights, accommodation and 22kg baggage into one ATOL-protected package. Please note that infants do not have their own baggage allowance, or seat on the aircraft. Keep bottled water handy to stay hydrated and follow the above tips when in the sun. You will need passport details for all travelling passengers to check in online. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is paid under these or any conventions Don't worry, we'll never post anything without your permission, {{ errors.first('shortlist-menu-sign-in-email') }}, {{ errors.first('shortlist-menu-sign-in-password') }}. Please see clause 6 below for the cancellation terms and conditions in relation to Free Child Places. You, any member of your party, or any person acting for you must not make false or exaggerated claims. Dozens of British holidaymakers die or are severely injured every year as a result of inappropriate behaviour on balconies, often after having a few drinks or taking drugs. We will not be responsible where you do not enjoy the holiday or suffer any other problems because of a reason which you did not make us aware of when the holiday was booked. Flight delays or diversions: If your outbound or return flight is delayed, we will, wherever reasonably practicable, keep you informed and provide meals and refreshments in a reasonable relation to the waiting time for a delay of 2 hours for flights under 1500km, 3 hours for flights between 1500km and 3000km and 4 hours for all other flights depending on airport facilities. It is important for you to understand that, if you cancel your holiday after making a booking with us, you will lose the deposit. Full Board - breakfast, lunch and evening meals are included in the price you have paid for your holiday. The relevant Car Hire Conditions will be displayed at the time of booking. Treat yourself to one of our ultra-luxurious, five-star Indulgent Escapes. Please only call a number listed on our website or you can find a travel agent near you. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. are inevitable. When using our brochure please check at the time of booking. f) Please note that our main airline,Jet2.com, is a ticketless airline and, therefore, all you need is the flight voucher attached to the confirmation email, since this is effectively your ticket. If you have concerns speak to reception, or tell your representative or tour operator. The lead name in the booking is responsible for notifying any changes to all other passengers in the booking. famous shia personalities in pakistan pat bonham net worth. travel medicine fellowship. If a claim is pursued and subsequently found to be dishonest, this is a criminal matter and details will be passed to the relevant authorities. For further information, visit the IPP website at www.ipplondon.co.uk/. It is your responsibility to ensure that this vehicle will be large enough to transport the travelling party together with their luggage. Please take a look at our Transfer Voucher for details on the services arranged in your chosen resort and whether there is an appointed agent in your resort. 02739537, registered office address Low Fare Finder House, Leeds Bradford Airport, Yeadon, Leeds, West Yorkshire, LS19 7TU. Any request for changes to be made must be in writing from the lead name or your travel agent. However please note that there is usually an amendment fee for each person named on the booking and for every booking detail you change. Jet2holidays service in resort:In most destinations (but only certain City Breaks destinations) our appointed local agents will be at the airport to meet you, show you to your transfer vehicle and will give you contact details should you need anything at all during your holiday. Seek out five-star luxury and enjoy your swish hotel, return flights, 25kg baggage and private hotel transfers in one perfect package. Amount you must pay per person cancelling. For villa products, bookings for single sex groups or groups where the average age of customers is under 25 are permitted at our discretion only and may be subject to additional breakage deposit conditions. You will be advised of the current price of the holiday you wish to book prior to receiving your booking confirmation. 7. It is unlikely that we will have to make any changes to your travel or accommodation arrangements, but we do plan the arrangements many months in advance. Maisonettes - as per apartments and usually on a split level. Please also be advised that you may not bring empty bottles on board the aircraft. All Inclusive Plus includes selected international branded drinks, as well as an additional service(s) to what we consider a standard All Inclusive package as detailed above. Private transfers for the main will be in a taxi but on occasion a people carrier or minibus may be used. We will notify you by email or by post at least 5 days before debiting your payment card with the increased charges. You cannot guarantee that your personal data will not be misused. Ensure that the seal on the bottle is intact; avoid ice in drinks. If you're travelling with Jet2, you can transfer your ticket to someone else. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. In such cases the use of air conditioning units may be restricted to certain hours of the day and more generally used during the warmest summer months. If you use this Service, please do ensure that you only hand your baggage to an official Resort Flight Check-in colleague dressed in a Jet2holidays uniform. In some cases, where we arent able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). Travelling with infants: Infants under the age of 2 years (on the date of departure) must sit on the knee of a paying adult who has responsibility for that infant. It is a condition of the payment of compensation that you notify us of any complaint or claim strictly in accordance with clause 12 and, further, assign to us any rights that you may have against any third party in connection with your claim. Yes! You can select your preferred seats from the time of booking up until check-in. If you have a complaint about any of the services included in your holiday or a problem during your holiday, including any illness or injury, you must inform the relevant supplier (e.g. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. Both you and the new traveller will be responsible for paying all costs we incur in making the transfer. These conditions, along with Essential Holiday Information and all other information on our website and in our brochures (depending on how you make your booking) set out the terms and conditions of the contract between you and Jet2holidays of Low Fare Finder House, Leeds Bradford International Airport, Leeds LS19 7TU. You can let us know at any time if you no longer want to receive emails by clicking here. Jet2 plc. Where using our brochure you will be advised at the time of booking of the availability of the holiday that you wish to book. - Inform reception, the agent, owner. 14 days or less. Please remember to advise us of any changes to your credit/debit card, alternatively go to the Manage My Booking section on our website to register a new card. As most of our prices are based on at least 2 adults sharing, if there are fewer adults sharing the room than the number specified on the website, supplements will have to be paid. synastry aspects for a significant relationship. Establishments do everything possible to maintain full services, however occasional power cuts and/or water restrictions may be experienced. Please note, however, that this is currently only applicable to our main holiday destinations and we ask that if you do have any problems in resort in relation to your holiday that you please contact Jet2holidays using the 24/7 number listed within your booking documentation. So, for example, if a holiday is cancelled last minute, they may be able to hold back the . Half Board - your breakfast and evening meal is included in the price you have paid for your holiday. Bookings made after your original package holiday booking and prior to travel: You may book Excursions prior to travel directly with Jet2holidays. The Foreign, Commonwealth & Development Office have advice for staying safe and well abroad. Special assistance and medical conditions: If you require special assistance for you or a member of your party (e.g. The Master of the ship has the right to stop at any additional port(s), omit or substitute any port(s) or deviate from the advertised itinerary in any way he sees fit. Cots must be registered at the time of booking. Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. If we are made aware of a severe allergy and you or any member of your party is not carrying the required medication, that person may be refused travel. If, after your departure, a significant part of your pre-booked holiday cannot be provided, you will be offered a suitable alternative if possible. We aim to provide your holiday as booked, but we do reserve the right to cancel your holiday at any time (although we will not cancel your holiday within 10 weeks of departure other than in the circumstances described in the table below). Please check your email account regularly for emails from us. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here. The airline will probably have sent you an automated email explaining what your options are. However, please bear in mind that accommodation owners, restaurateurs, nightclub owners etc, may wish to maintain or improve their facilities, or even take a break themselves. 13. With the exception of villas, all our accommodation, whatever the rating, is based on a twin or double standard room unless otherwise stated. The price of your holiday has been calculated using a predefined standard rate of exchange, Supplements and upgrades are priced per person per night and are subject to availability. This policy offers cover for pre-existing medical conditions, however you must declare them and an increased premium or excess may be required. 1.11 The child age on the date of return must not exceed the specified age to be applicable to a Free Child. Infants, who are defined as children being under 2 years on the date of return, are not entitled to a flight seat. If we cancel your holiday for these reasons, you can either (i) have a refund of any money that you have paid for the holiday, except for any amendment fees; or (ii) accept an alternative holiday of a comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). Travelling with children and minors travelling without an adult: Each booking must have at least one 18 year old (or older) in the party who will take full responsibility for any customers on the booking who are less than 18 years old. Where a party consists of one adult and two children, one child will be charged the full adult price and the other child will receive the Free Child place. 28-15 days. London, United. If you wish to change your travel arrangements after our confirmation invoice email has been issued, we will do our utmost to make these changes but it may not always be possible and changes are subject to availability at the time. 4. When you request the cancellation, you'll be sent a cancellation email. the date on which the Balance would normally be due in full). However this will be on a subject to availability basis and may incur additional costs which would be payable locally. pomeranian rescue buffalo, ny; police written warning ticket. In the event that your chosen holiday is later available on our website at a lower price than the price you agreed to pay, you are not entitled to a refund of the difference between those prices. Sea/Pool View Rooms - please note these advertised room types may have a restricted view due to plants, trees or buildings. Next, enter your Jet2holidays booking reference number, surname and departure date. Assuming . Check-in time for flights: Passengers are required to check in a minimum of 2 hours prior to the scheduled departure time of the flight. 19. You must therefore regularly check your email account and notify us if you change your email address. If you've purchased a policy from Jet2Insurance before 30 June 2022 and need to make a claim, please visit www . Where the car hire is booked as part of the package holiday: The total charged to you for your holiday will be inclusive of such car hire and the car hire will form part of your package travel holiday under the Package Travel and Linked Travel Arrangements Regulations 2018. All claims (together with all supporting evidence including (but not limited to) medical records, photos of your holiday, details of all meals and drinks and receipts from excursions) must be submitted promptly after your return to customerservice@jet2holidays.com quoting your name and booking reference in the subject matter. Prices on our website are a guide only. We advise that you confirm these with the relevant Embassies and/or Consulates well in advance of booking, to avoid any delays on the day of departure. Severe Allergies: If you or a member of your party has a severe allergy, please let us know at least 5 hours in advance by contacting our Pre-Travel Service Team on +44 (0) 333 300 0737and also please make crew aware on boarding the aircraft and make sure that you (or the applicable member of your party) bring any medication for the allergy (for example an epi-pen) on board in hand luggage. Say hello to the Jet2 app! Room occupancies will be shown for individual properties and may vary in each destination. Further, we cannot be responsible for any failure to meet the advertised arrival or departure times for any port(s) of call. Exceeding the maximum number of occupants using the villa for any period of time may result in an over-occupancy charge being levied. Where applicable, an appropriate medical form will be sent to you for this purpose and once returned will be passed onto your airline and/or cruise operator and/or accommodation supplier and/or ground transfer service provider. g) Please see clause 6 below for the pricing terms and conditions in relation to Free Child Places. Step 1: Check if the booking is refundable. In order to qualify for this insurance policy, you must be under the age of 76 at the time of purchase and be a resident of the United Kingdom. Alternatively, at our discretion, you may be permitted to continue with your holiday but may have additional terms imposed upon you (e.g. The bad news is that you have to pay cancellation charges and you may not be able to recover much. In addition, there may be occasions where we determine that it is appropriate for the passenger to be accompanied by a suitable carer.