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Considering the cost of this service I would expect a better thought out design. And once again, I found myself back into the you're-being-rude square. The lawsuit claims though the defendants have continuously offered 40-percent-off and $200-off coupons on their website since at least 2015, they have never sold their home organizer systems for the reference prices listed in advertising. Custom Closets Closet Design. The best part is that it only took a day to build and even after the fact, they agreed to make some changes because they truly care about customer satisfaction. At this point Im considering doing a joint case with the many people they have screwed over. Then I had to start all over again and explain the issues to a new manager (Larry). Or give us your closet dimensions and our expert in-house closet designers will design it for you. All business will get complaints. Before commenting, please review our comment policy. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Royalty Fee: 6.8%. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Closets by design installed a system in my walk in closet years ago. All because they locked in last years prices. Can you tell me exactly how I mistreated the installers?" And guest what the installer even took some of the shelves which is I know thats belong to my order . At Closets by Design, we proudly offer three distinct closet systems to organize both . Closets by Design is of course infamous for it Have been lied to from every employee we have come into contact with from the original sales rep (she resigned), to the sales coordinator who took over since the rep resigned and installers. Im handling a nationwide false advertising class action. (103) Verified Reviews. What happened with your lawsuit? The materials used seem a bit cheap to me (compressed wood fiber with cheap handles and hinges) for and $800 food pantry. Wondering if a report is missing? Like my Mother always says " you get what you pay for" and the advertising in Valupak should have been my first clue that this would be a disaster! A FRP includes any audio, video or visual representation that states or suggests a specific level or range of actual or potential sales, income, Closets . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Pros. Desired outcome: Compare. We recently used Closets by Design to re-model the walk-in-closet of our master bedroom. Then they inform me that a panel for my daughter's room was missing but they assured me that the panel would be in the very next day. We offer FREE in home consultations with one of our experienced designers who will customize designs to fit your organizational needs. The lawsuit seeks an injunction against the defendants from using false or misleading claims having to do with price comparisons in their advertising and marketing in addition to unjust enrichment and remedies available under the CLRA. NJ Hamilton location - I am a builder and deal with scheduling every day. June 25, 2016. Why would a company send out installers without everything they were contracted to install? You will spend a LOT of time and gas (not reimbursed) and they do not have a CAD system. In the afternoon I called them and asked for the manager. In short, please do not use this company as provides the worst customer service and improper installation. Actions does not process claims and we cannot advise you on the I've called 3 times - no return. Copyright 1997-2023, Ripoff Report. For more results perform a general search for "closets-by-design". 4) Here is the kicker: the installation person hurt himself because he wasnt wearing gloves. On 01/14/2019 Annemarie Newbold filed a Property - Personal Property Fraud lawsuit against Closets By Design, Inc. I was a designer for closets by design. Waited called and was told I did not confirm my confirmation. Will see if they rectify their wrong. I paid a heavy price for a How those businesses take care of those complaints is what separates good businesses from the rest. However, a new class action, Grevle vs Closets by Design was filed on May 3rd, 2019. Zero integrity. Follow. Part way through they let me know there was another measuring problem in the 2nd room. Cons. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. So in early 2011, we sought the recommendations and proposals from 3 companies, and chose Closets by Design to renovated the closet. I guess it may be all in the location, and your designer. This was so STUPID. The designer did not take into account the ceiling fan near the pantry. The changes were approved on 4-10-21 via email and an installation date was set for 5-17-21. From start to finish ( and not finished yet) they have been a nightmare to deal with. It is a big fraud. Closets By Design This company did not deliver what was contracted Midvale UT, Closets By Design Phoenix Failed to provide custom closet and won't return monies owed Phoenix Arizona, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729 Customer service poor still waiting for them to come back, they won't let me know when they can put me on a schedule. So the question is, the owner says that because my FB post was not removed in a timely manner, he is refusing to honor his companies lifetime warrantyknowing that I was extremely ill at the time and some time after. The franchisers cram it into a week to avoid paying the designers MINIMUM WAGE for two weeks time. (103) $229 .95. Thank goodness my breaker box did its job, or my house could have gone up in flames from their stupidity. July 19 Today is Wed. Sept 9th and I have not heard from them AT ALL. This was the WORST company to deal with bar none! I should have followed my first mind and used our Lowe's account! Add me. (I have pictures of the power block where you can see where he yanked the wires right out of the wall) This case was filed in U.S. District Courts, California Central District. Required fields are marked *. Add me. And they demand payment before they even install. Closets by Design advertisements and pricing structures fully comply with the law. Lucy was her name. They demand half down so I paid them $600 up front. The post Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers appeared first on Top Class Actions. The lawsuit alleges that defendants . The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. He didnt tell me at first. Reach out to me I may take them to court. Closets by Design Denver was a fun company to work for; flexible hours/days and management really tries to work with you on that. Their complaint, which Insider has obtained, alleges that Huntington Reproductive Center, which was founded in 1988, and its in-house . Get Your Closet Anized So Ng For A Trip Is Breeze Wcnc. You all have helped me to not make a very costly decision. A Closet Factory dealer will fulfill your order and complete your project, ensuring your satisfaction through the entire process. Nobody came in. Our offerings include design, manufacturing and installation of custom . It was a huge selling point when we decided to downsize to a new home in 2013, enabling us to begin responding to offers within 24 hours of listing our home. I attempted to cancel this order by E-Mailing their cancelation form but didn't hear from them. Overall a fun job. Designers make no money. It did put power back in the room, but at a costly mistake. DO NOT HIRE THIS COMPANY. Karen, Dustin, and Naomi would love to help you get started on turning your dream space into reality. I even repeated that to the bank rep that extended the credit on the recorded line and they agreed. So please, whatever you do Don't use this company. The one guy called a friend of his on how to get the power back and finally after an hour of confusion the power is back in my duaghter's room, but I don't trust their inept electrical knowledge so I have to call an electrician to make sure my house won't burn down. Contact. I waited 6 weeks for a hamper! I am dealing with the shitstorm right now. Thank you again. Well I have emailed the designer several times with the same response, Oh I thought that this problem was fixed weeks ago. Depending on the material, size, and design, you can get customized closets at a cost of $1000. Then he realized he had to get another board. Think long and hard before you take your chances with Closets by Design or you may be in for a big dissappointment! DON'T DO IT! On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. Few hours later, I received a phone call, I believe from that same degenerate Jen who told me that they cancelled the order. This company had to come to my home numerous times because they did not install and measure properly in the beginning and the owner, Brian Gruber, gave me items that I SHOULD have received with the package I bought but tried to lie and make it sound like he was giving me a great deal when I was scammed from the onset. And I responded, "You bet I am. This was the WORST company to deal with bar none! The molding on the closet was not ordered and after a month of waiting for a date to add the molding, Lynda my designer advised it was never add to the original order. 1) During the first in-person meeting, the salesperson did not show and as a result the company offered $100 off at the next meeting, but it was not honored as it couldnt be combined with any other offers. A lot of factors work behind determining the price of custom closets. A BIG MISTAKE. My media room cabinets are a mess from incorrect measurements by designer Lynn M. The installer took over an hour to figure out how he could compensate for Lynns mistakes. Took me better part of an hour to clean it up . Kept Deposit and NEVER installed product, and won't return calls. Closets by Design has joined the ranks of retailers that are facing lawsuits filed over the alleged sale of merchandise at fictitious discount prices. Then she told me that they needed to postpone the installation because something unexpected had happened and she rescheduled it for the following week. When I tried to call my manager with questions, he was rude and wouldn't answer my questions. mediocre job. My nightmare is similar to many of those offered here. The lawsuit states that the defendants never offered the items or installation at the original or regular prices listed on the promotional materials. To get to the wires that needed to be taped, he had to take off a panel where the hole was he had made. I tried to remind John and Brian of this to no avail but as usual they did not care and hung up on me. I read the comments and took them into consideration but made my own judgment. I told them my house was not ready. Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. Publish Date: 03 Mar 2023 07:02 PM . They do not belong in business. Plz call my cell: [protected] for more info & for a no cost claim. Did this cleaning lady clean your whole house? Specifically, plaintiffs claim that the company misleadingly offers 40% and $200 discounts off of reference prices when, according to the complaint, the organizer systems were never sold for the reference prices and the discounted prices were . ComplaintsBoard.com is a leading complaint resolution website on the Internet. We decided to go with them in the end of April but they didn't have dates available till the first week of June and we a had to change that and we were give the next date in first week of July, Our install was done on 07/05/2017. TINA.org reader is still waiting for her promised free Kate Spade gift. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Sexual harassment allegations against MasterChef's judges have been flying around the Internet all weekend, stemming from a blog post written by ex-season four contestant Marie Porter (she and her . I can't believe that I fell for this scam too. Lawyers for Trump say they can't . This rating has decreased by -1% over the last 12 months. I hope this review helps any future customers if they are considering this company. Oh and did I mention they charged my credit card the balance without me signing off on the completion of the job? I am not in any way affiliated with closets by design, nor was I asked to post a positive review. The case status is Disposed - Other . I think it should be illeagle to promise pay when reality is no pay. Is this your company? Claim forms are usually not made available to consumers until after a court approved settlement is reached. California closets did not make sense because they hang on the wall where is these are on the floor. But when all was done the installer had done a wonder job. I would give them a 4-6 week heads up. 3rd set of file drawers? THIS IS A TERRIBLE COMPANY! On the 2nd trip out, the installer was great and remeasured to make sure the drawer fronts will finally fit. Six months later, still no closet system from Closets By Design in Plymouth, MN and yet, they are offering a 40% off discount for Presidents Day. $20,000. Anyone who can get a lawyer please do and let us start a class action suit against this company. See some of the pics attached with this review. What a Mess I loan this to the bank and Im thinking to talk to the bank and dispute it . I called their customer service and she said she'll talk to supervisor but don't believe. I want all of my cabinets installed on July 19 , like promised. You can get a used car to work for at least 6months at this price. Accordingly, the reference price and the supposed sale based on the reference price are deceptive and misleading to reasonable consumers, the complaint reads. Hopefully the third time is the charm! I tried to work with the company I am pretty easy going. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. Waterstone Management Group is a boutique management consulting firm. Closets By Design is a Retail, Commercial & Residential Construction, and Custom Closets company located in Louisville, Kentucky with $518.00 Million in revenue and 803 employees. According to the case, the defendants - Closets by Design, Inc. and CBD Franchising, Inc. - perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. Closets; Closet Modules; Closet Kits; About Our Closet Systems . In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. You can find them at www.closetsbydesign.com or give Aly a call at (205) 777-4000. The manager in the warehouse John, was from the beginning of the process, rude and condescending to me and extremely difficult to work with. The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. They are sending us collection notices etc for the unpaid balance even while we are disputing. They demanded 50% payment up front and have held my money hostage for almost 4 months! Write a Review. Every call was it should be in tomorrow. After about a week of this excuse and getting more and more upset, I finally called and was told that the panel was in, and they would be there the next day. 115 Howden Rd Toronto ON M1R 3C7. Expensive price for what there wasok if they would have been professional. I thought it was the plumber who designed the doors." On 10/07/2022 they came to install the shelving units as described in the contract. I even told them that I would be open to doing this closet plan in a different property but never got a reply about that either. If you don't get all the concepts (which they throw alot of numbers and information at you), your first day of training they will let you go. The cabinets are beautiful but it has taken three different attempts to get the correct cabinet doors on. A deposit of $1, 673 was provided. But later he said he needed some light in the room. After dealing with several individuals in customer with no results I had to reach the manager of the Hamilton location. They promise to pay their Designers $2,000- $4,000 a month. Perhaps they have a school to teach how to shaft people of their money. Free Installation Click here to learn more. I made several calls, and left several messages for the Design Manager Arcinega, and as of 6-1-21, all calls and email attempts have gone unanswered! Design. I built a house from the ground up and never had more hassle than I did with this company. This review was chosen algorithmically as the most valued customer feedback. To begin with they were missing one panel to complete one of the rooms shelving units. Get A Quote. This will surely increase the credibility of your complaint. UPDATE: On Feb. 5, 2019,the plaintiff voluntarily dismissed the proposed Closets By Design class action lawsuit without prejudice. LOS ANGELES (Legal Newsline) - A Kentucky consumer alleges a closet organization system she purchased was deceptively advertised with false discounts. Once again the measurments were wrong, but these guys had no idea how to fix the sizing mistake so they just through the panel up hiding a mural on my daughter's wall that means a lot to her. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! BUYER BEWARE! Rude and unprofessional, reflect poorly on the company as a whole. Dont spend much time at the office but will be called in to drive there for things that a simple 5 min phone could solve. big hole in the wall. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. Addison, Illinois, Closets by Design Seattle Does not honor written agreements Mukilteo, Washington, Closets By Design bounced paycheck and no one got paid friday for last 2 weeks, ripoff Deer Park New York, Closets By Design, Mary Conway charged me for shelves and drawers before they even made them and delivered them Hamilton New Jersey, Closet World ripoff dishonest sales and 3 week installation of 2 day job the business that doesn't give a dam City of Industry California, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. But they call me today, telling me that they can only install the laundry. More than 100 customers now say in an amended suit that they suffered physical injuries like hair loss . I got the closets installed, and I am very disappointed in how they carried out this task: The false belief that I was saving money is what trapped me and Im pretty furious. The proposed Closets by Design class action lawsuit alleges that coupons are used to present that customers are receiving a significant discount in making a purchase with the company for services or merchandise. She told me a date one month later for the installation, and told me that they will call me 72 hours in advanced to remind me. And I got the phone call we need a deposit to hold thos years pricing When I decided I only wanted 2 out of the 3 closets done they said they dont return deposits and kept $400 of my money! I have to talk to the higher boss to at least talk to someone who is sensible. 36 following. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. It is the consumer's problem and not theirs. Or I would like a refund. Designers make no money. Any sudgestion ? Thx. They promise to pay their Designers $2,000- $4,000 a month. Read our Newswire Disclaimer. Choose a location near you. According to the case, the defendants Closets by Design, Inc. and CBD Franchising, Inc. perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. The proposed Closets by Design pricing discount class action lawsuit seeks to represent a Class of all people living in the U.S. who purchased the services or merchandise made by the defendants advertised at a discount during the limitations period. I told him to stop, go back and have her figure this out AGAIN. On 5-17-21, two installers fro Closets by Design arrived and stated the changes made by Design Manager Jose Acricega would not work, and they would be unable to complete the installation as agreed upon. But the reality is you are luck to cover your gas and car usage costs. In a statement to Top Class Actions, Closets by Design Inc. and CBD Franchising Inc. deny the plaintiffs claims. Fake invoice scam targets business owners. So once again I have to wait for another panel to come in so the job can be finished. I wish I would have looked at the reviews about this company before I called them! They had to make 3 trips to our home, of which the first appointment, they missed altogether. The "installer/repair tech" just left after arriving at 5:10p (12-4p window is a joke) and finding that today, on the 4th service call for mismeasured and mis-cut file drawers, they were STILL wrong. ,Deer Park Long Island ,NY, Closets by Design Products are delivered with Excellent Quality and Workmanship Hamilton New Jersey, Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. On February 8, 2021, the Closet by Design of Orlando sent the design Debby to my house to design a closet for my bathroom. This field is for validation purposes and should be left unchanged. He never did. I called to find out what time tomorrow they would arrive. Then they call me back about 2 weeks ago I just went through hell and waited 3 months to have my closets installed incorrectly. Share your photos and videos with others to prove the truth of your words. It looks very unprofessional, and there is no fix to this issue despite the fact we spent thousands of dollars! This company does not We ordered cabinets months ago, only to have the installers show up without all the parts, including the doors. www.closetbydesign.com, I guess this company will have to charge you arm and leg as a customer to effort their "workers" because 3 of their vans were parked at the Chevron gas station at North 7th ave in City of Industry this morning at 8:011 am and yes not pumping gas just hanging around and totally ignoring all other customers that were witting to get gas and I had to wait 11 minutes for a open bay and it wasn't any of them, they saw me taking their pictures but they didn't care. Rahul V.Gandhi. The salesperson feigned ignorance and the follow-up person called to reschedule- why would we do that if you can't seem to get the product? Upon calling, I was told I signed a contract to 6 months and they do not offer 2 years, only 1 year. In the middle of BBB and consumer affairs review. There was no a response for almost three weeks, and then I found out that both Jennifer and Ed had left the company. They do not stand behind their product because it is garbage, which is why you have to sign the contract and pay 1/2 up front before you can even see the finished product. Flexi Storage White 3 Shelf 4 Drawer Built In Wardrobe Unit. Crm is OLD, some processes are clearly inefficient and manager cant make them make sense, employee turn over rate is unreal, 8+ employess let go or quit in a month's time. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. After he left, I looked out in my garage he left all the old parts, did not dispose of them. DRL. The rep who came to our home to sell the product was GREAT. I am looking for a lawyer here in Florida. Improve functionality of small areas. 2K for few planks put-together shabbily! And I responded: "No kidding! The bottom line? Even though I have left many, many messages, he has NEVER bothered to return even one phone call or one email. Imagine your Home, Totally Organized! strict standards for business conduct. Follow us: INTERNET OFFER: 40+15% Off. When I reached out to the sales rep, she stated what I said was correct and to call the office backNo Luck and usually I fight situations like this. Closets by Design respects the privacy of our customers, partners and suppliers of products or services and clients. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. She sent a few angry text message when I didn't get back to her for a week. Generally, closets by design are not too expensive. I am not sure if the manager understood that we took a picture of the blood only where we saw the blood. But I am getting no replies. This review was chosen algorithmically as the most valued customer feedback. they ensure that the entire money is paid first before they could start the work on the delivery date and that should tell a lot! I built a house Wall to Wall, Floor to Ceiling shelving units. Design Consultant (Former Employee) - Denver, CO - May 4, 2022. HOW LAME IS THAT? The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. The owner Brian is about as crooked as you can get. This was a different crew and pardon my attitude, but they were Bozos. They blame the Designer and always make up stories. California - THANK YOU FOR ALL YOUR REVIEWS! When the actual installation date came, the guys got a wrong design the cabinets are actually 3" smaller than the actual design and in contract. Closets By Design has an overall rating of 3.0 out of 5, based on over 275 reviews left anonymously by employees. 2) The salesperson is pushy and will make a fake call to the manager to get you a lower price; its just a gimmick to convince you. I feel sorry for the poor woman who answers the phone. If you're looking for someone to help you design the perfect organizational space, check out Closets by Design. We had asked him to wear gloves but he had simply refused. See more ideas about closet designs, custom closets, closet design. Don't know why there are so many negative reviews. Add value to your home. They stuck us with 2 drawer sets. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Conclusion: They took my money and did nothing. Avoid this place at all costs or you will pay later with re-do's! They are very unorganized, 90% of the jobs I went on were incomplete do to mis cut panels or we simply didn't have what's needed to finish . 3 times I had to take off work to accommodate their mistakes and then I was left with a product that was NOT WHAT I ORDERED! In reality, the suit claims, the products are always sold at those discounted prices, meaning consumers receive no discount at all. She is so friendly and personable. THIS CODE SAVES YOU $$ GET CODE Closets.