I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Please note: This may reposition your desktop icons. Office 365, SharePoint, Azure, OnePlace Solutions & Life's Other Little Wonders. GUEST or HOST! With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. "Cant you just use VNC or something similar?" Click " Apply " and then " OK ." But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. I'm excited to be here, and hope to be able to contribute. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. OF COURSE I could use an alternative, but that is not what I asked about. I'm checking with support team. stay tuned thanks. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. Users will find the taskbar located at the bottom of the office computer. So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. In your Splashtop Account Settings, you can enable Two . Splashtop recently released update versions. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. I added a "LocalAdmin" -- but didn't set the type to admin. I even got suggested to get a new mouse. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question Follow instructions 1-5 above to make sure AssistiveTouch is turned on. NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. Starting the session from a mobile device is very similar to starting from a computer. thanks for leaving the comment. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. Users can even execute this via a remote session while connected with Splashtop. 2) Select your language preferences, and click Next. Copyright 2023 Splashtop Inc. All rights reserved. You can edit the tracking speed, edit cursor size and color, and more. Today I finally had time to google wtf made the cursor disappear. 3D mouse working remote. In the Mouse properties window, change the Scheme to Windows Black (system scheme). Perhaps Mark from Splashtop may have an answer. There are some additional options under the Settings menu. Your daily dose of tech news, in brief. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. I can feel the pain you were in and really glad I was able to help you fix it! Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. The fixes below should help resolve most, if not all, of these issues: Please note: This requires version 3.2.6.0 or later. Solution 6. Where have YOU been all my life? comes to mind. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. Click Continue to hide the hints and view the remote computer screen. I was about to start digging into Citrix settings. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. Splashtop's multi-monitor remote desktop feature allows you to view multiple monitors on one screen while controlling a remote computer. Turn ON the "Show offline computers" option in Settings. And what are the pros and cons vs cloud based. Limitations of the "Lock keyboard and mouse" feature Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. 04-10-2020 12:26 AM. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Security Choice of whether to request permission from the user when someone tries to connect. A relatively new entry into the crowded genre is Splashtop Remote Desktop . Actually it would allow you to work out whether you have an exchange error or a network error. I do almost all my work over RDP and this was driving me crazy! While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. And the down arrow button on the right hides the toolbar. This is indeed helpful, thank you so much. This also works for the issue of a black box around the mouse pointer in Remote Desktop. I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . If not, its a quick learning curve. After a second, your iPad will be screen mirrored onto your computer. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. is a KNOWN ISSUE?Gregg. 2. Thanks again for helping to uncover the corner case win7 issue with terminal switching. Navigate to the SOS area of the app Click the "+" SOS icon or select "SOS | Connect to User's Computer" from the menu 5. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. THANK YOU for sharing. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. I have a system with me which has dual boot os installed. Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. When I first set it up, everything was fine, then in came new IT manager and applied the company theme to everything and the problems start. Step 3. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. Right-click on entry for the mouse you're troubleshooting. Please help attach logs in your ticket. Expand the virtual display to a full screen mode. Sadly, 720px is the highest resolution currently supported by the driver. Do you get it now? Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. Most often, users will receive a black screen upon opening the app. Have you installed the latest streamer and application? After LastPass's breaches, my boss is looking into trying an on-prem password manager. Since the mouse is usb connected, there will be no problems with sharing the device. 1=on, 0=off. Thanks Gregg. Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. Go to your Splashtop web consoleto manage your account. 0 Passionate about delivering compelling solutions on the Office 365/SharePoint platform. However, if you'd like a free alternative, we have mentioned one in the article itself. Its work when I change the guest os one. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. ", you agree to it. you saved my life i was so frustrated editing documents. Hi Team, Sorry JR Im still on my learners plates when it comes to Mac . Hit the monitor icon on the Splashtop ribbon. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. Reddit and its partners use cookies and similar technologies to provide you with a better experience. "Exchange isn't receiving emails" can you use kerio to see if that receives email? Solution 2: Relaunch Elements Organizer Close Elements Organizer. No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. All i did was google remote desktop mouse pointer disappears and this article showed up. To continue this discussion, please ask a new question. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. This is what fails at my client's office to their Win 7 computers. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. In the sample illustration below, it is shown as enabled. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. You will see a screen that looks like this where you enter the users 9-digit code. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. The Current Sessions list shows you currently running sessions under your account. Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. Get started with Splashtop for free with our free trial below to get unlimited remote access to your Windows and Mac computers from your iOS (or practically any other) device! Vincent (the first responding tech have this same information?Why did With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. vice versa. Adjust your cursor speed, mouse wheel settings, and scroll line options. Start by downloading and installing the Splashtop Business app, Access all of the downloads in the left column of https://www.splashtop.com/sos/downloads. Interesting, I havent seen this behavior. If this still doesnt work, try running an older version of the app. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen.
I'm excited to be here, and hope to be able to contribute. Unfortunately, while offering plenty of valuable features, things get hard when Splashtop doesnt work. (Mine shows disabled if I use the function key to disable it- surprise..:)) Gregg, sorry to hear the issues. It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. All you need to do is set up your Bluetooth or wired mouse to your iPad or iPhone (see below for instructions) and youll be all set! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. See Software Compare Both. Im using Windows 11. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. With Remote Desktop as a published Citrix app, though, its been grating. and our Thank you. Ive tried every driver, policy changes, and display setting changes. Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. Splashtop wired xdisplay not working is a very common issue for Android OS users. The image below is my Win 7 VM. Splashtop Personal app introduction; Hot Topics. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. This menu is usually the first button on the left. I realized I messed up when I went to rejoin the domain
Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. This is not the case. but that didnt help. Please do keep me posted if the workaround helps. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. I will work with our team actively to help resolve if the issue persists. was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. Welcome to the Snap! Oh my gawd, Id have your babies if it were biologically possible!!!! For example the mouse cursor disappears in Notepad, Word, Excel and other applications. Splashtop Remote Support (Plus and Premium plan), While operating the remote device, run the application you used for printing, Choose Splashtop PDF Remote Printer from the dialog box, Choose the local printer youd like to print from, While using the Mac, open the App Store. thank you !!!! Why? When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. For more information, please see our I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. Seem like what you have done in the video is exactly as described. The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. Check through the settings and adjust any you want to change. Remote Mouse Free offers users excellent functionality free of cost. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. That means an issue SPECIFIC TO Exchange servers, so recommending Kerio or any other mail server is 100% IRRELEVANT because a "specific Exchange server" issue is NOT a network problem and "isn't receiving emails" is not "specific" to Exchange. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. On my way to go nuts during a technical emergency during the crismas. Thanks for bringing this to our attention. Fixed Windows 10 Remote Desktop mouse issue. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made.