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Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Learn more. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. The cookies is used to store the user consent for the cookies in the category "Necessary". about 30,000 full- or part-time retail workers. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. You have excellent time management skills and can make decisions quickly. 50 features and changes you might have missed in macOS Ventura. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . In this role, you wont be expected to repair hardware. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. Learn more (Opens in a new window) . Copyright After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Sign up for notifications from Insider! Great offering by Apple! I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. The customers can make or break the day which led to many days being . You may be communicating with customers over the phone, in person or through email. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). They may also be responsible for providing support to Apple Authorized Service Providers. We will work with applicants to make any reasonable accommodations. These cookies track visitors across websites and collect information to provide customized ads. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. We draw on the differences in who we are, what weve experienced, and how we think. When a customer needs assistance, you quickly assess their situation. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. And thats our greatest strength. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. When a customer needs assistance, you quickly assess their situation. Geniuses often made $25 to $30 an hour based on their tenure. You may be communicating with other technicians, engineers or managers. Get discovered. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. By helping Apple maintain strong relationships with customers, you are instrumental to our success. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Apple's most powerful Mac will finally shift to Apple silicon. Get 20% off your Jamf training if you work in education. Helping customers and providing technical assistance. At first I didn't understand why she was so upset about an easily replaceable phone. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. I guess the one part of the job I didn't look forward to was closing the store at night. Copyright 2023 Apple Inc. All rights reserved. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. To view your favourites, sign in with your Apple ID. Because to create products that serve everyone, we believe in including everyone. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. I agree to the. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Your base pay will depend on your skills, qualifications, experience, and location. Apple is an equal opportunity employer that is committed to inclusion and diversity. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Stay up to date with what you want to know. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Our training team can help you book training for your organisation or for a third party. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language The Apple Professional Training courses are now available at training.apple.com. Certifications are updated on a per product basis annually. Customer loyalty and satisfaction is their number one priority. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. You will be working with customers one-on-one to help them with their Apple products. And be amazed by what it does for yours. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. Customer loyalty and satisfaction is their number one priority. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. This cookie is set by GDPR Cookie Consent plugin. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Demonstrate and validate your expertise, whether you're an app developer or IT professional. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Apple training delivers everything you need to learn about the technologyonline and on your time. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. The courses are sequential, and build on skills and concepts as the user progresses. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. You also have the option to opt-out of these cookies. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. At Apple, were not all the same. All our courses are practical, hands-on, and led by trusted Apple experts. Click here to see the total pay, recent salaries shared and more! It was a month before any of us would be on the sales floor alone. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. In the US alone, Apple has 265 retail stores across 44 states. The mob used the electronics in the store to play music and record their dance routine. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. This interview would be the first of six. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. By helping Apple maintain strong relationships with customers, you are instrumental to our success. When a customer needs assistance, you quickly assess their situation. Apple Inc. All rights reserved. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. You know, just like the things we make. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. This cookie is used by the map which helps visitors to identify and reach the facility. What it's REALLY like to work in an Apple store:You get to work with really creative people. You maintain composure and customer focus while troubleshooting and solving issues. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Just fill out the form or call us directly on 0203 507 1728. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Necessary cookies are absolutely essential for the website to function properly. The cookie is used to store the user consent for the cookies in the category "Other. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. United States Department of Labor. 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Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. You have excellent time management skills and can make decisions quickly. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair.