Choose Possibility: Take Risks and Thrive (Even When You Fail). WebHow To Contact StubHub Corporate Office Headquarters. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. We'll do our best to get back to you in the next 24 StubHub will send you an email with instructions on how to claim your refund or credit. How do I get my tickets back if they didn't sell? WebOUR PARTNERS. They mention on their website that you should call their normal customer service number to ask about adding an event. 4 if you have questions about listing tickets. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Its possible that someone with an identical problem has posted for help before. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available To subscribe, click on the button below and copy the URL into an RSS reader. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. StubHub gets a lot activity from users on Facebook than it does on Twitter. StubHub is an eBay company (EBAY). For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Founded in 2,000 and with presence in over 40 The corporate office phone number is 415-222-8400. StubHub is the largest ticket marketplace in the world and enables fans to Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. 2697 Lakeville Rd. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. Suite 1 Avon, NY 14414. info@quicklees.com Jeff Zwelling TBD. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. Eric Baker Founder. Contacting StubHub While StubHub does not offer live chat, they do have a phone Pro tip: Each number appears to go to a different department. WebStubHub has 21 current employee profiles, including Founder Eric Baker. Alternatively, you can send us an email at Include your email address to get a message when this question is answered. By signing up you are agreeing to receive emails according to our privacy policy. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. All Rights Reserved. In 2015, eBay enabled $82 billion of gross merchandise volume. Then came the coconut, an event none of us could have predicted. Thanks for your message we aim to get back to you within 24 hours. All rights reserved. Call 1-866-788-2482 to speak to a customer service representative from StubHub. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history Give us a call if you need help with something urgent. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. Copyright 2021 by Sukhinder Singh Cassidy. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. We'll do our best to get back to you in the next 24 hours. Every order is 100% guaranteed. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. wikiHow is where trusted research and expert knowledge come together. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. This article has been viewed 52,013 times. I live in Singapore where the StubHub app is not avail. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Luckily, weve compiled (and tested!) Lots of answers to questions are in our FAQ. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. Personally, though, I found it disappointing. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). Built In is the online community for startups and tech companies. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan Alternatively, Oscar Ferruz Director of Supply, Primary and Operations. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Our RSS feed includes all eBay news articles published on this website. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. In this regard I was right; but major unforeseen risks would also unfold on my journey. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). HEADQUARTERS. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. Search through past posts using the search bar at the top of the forum page. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Fax Number: 1 If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Olivier Ropars Vice President & CMO. WebGet in touch with us today! 199 Fremont Street, Floor 4. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. Musk Made a Mess at Twitter. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. Buy Sukhinders Book! Cons Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. Enjoy! Events Parking. Singh Cassidy will be based in StubHubs San Francisco headquarters. How do I ask Stub Hub to list an event for which I have tickets? StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. Will His AI Plans Be Any Different? NYC Flagship Office - Stubhub. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? The implications for my own role at StubHub were uncertain. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Enjoying This Built In Excerpt? The Company offers tickets for live sports, music, and theatre events. Our RSS feed includes all eBay news articles published on this website. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. Find startup jobs, tech news and events. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. At StubHub, our mission is simple: help fans find fun. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. Somehow, Id have to navigate us through it. WebStubHub's Field Operations. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Ticketbis makes it easy for users to attend events all over the world. customersupportuk@stubhub.co.uk. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Does StubHub have live chat? My Secret to the Success of Amazon? Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. If you buy through links on our site, we may earn a commission. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line.